This Privacy Policy (hereinafter – the “Policy”) explains how Framlux Group, UAB, legal entity code 307494049, registered address Kalno str. 10, Nemenčinė, LT-15173 Vilniaus district, Lithuania, email info@framlux.com (hereinafter – “Framlux Group”, “we”, “us”, “our”, or the “Data Controller”) collects, stores and uses personal information (hereinafter – “Personal Information”) that you (hereinafter – the “User”, “you”, or “your”) may provide on the website www.framlux.com or when using services or products provided through it (hereinafter collectively – the “Website” or the “Services”).

By accessing our Website, you confirm that you have read and agree to this Policy. If you do not agree, please do not use the Website or our Services.

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We ensure that data is processed in accordance with the laws of the European Union and the Republic of Lithuania, applying all reasonable technical and organizational measures to protect your information from unauthorized access, loss or alteration.

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1. Collection of Personal Information

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We may collect information you provide voluntarily:

• submitting contact forms,

• contacting us by email,

• ordering services,

• submitting inquiries,

• subscribing to newsletters,

• providing feedback,

• using Website functionalities.

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Collected information may include:

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• name and surname,

• email address,

• phone number,

• company details,

• message content,

• IP address,

• technical device data,

• browsing information (visited pages, duration, browser type, etc.).

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Providing certain information may be necessary to use certain Website functionalities.

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2. Processing of Personal Information

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You have the right to:

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• access your data,

• request correction of inaccurate data,

• request deletion (“right to be forgotten”),

• restrict processing,

• transfer your data,

• object to processing for direct marketing purposes.

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Requests may be submitted via email: info@framlux.com
We will respond within 30 calendar days.

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Data is stored only for as long as necessary for the purposes for which it was collected, and no longer than 5 years after the last interaction.

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3. Use of Personal Information

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Information we collect may be used to:

• administer your inquiries;

• provide services;

• perform contractual obligations;

• improve customer service;

• improve the Website;

• conduct statistical analysis;

• send newsletters (with your consent);

• notify you about service updates.

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You may unsubscribe from newsletters at any time by clicking the unsubscribe link or emailing info@framlux.com

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4. Cookies

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The Website uses cookies to improve its performance and your browsing experience. Detailed information is provided in our Cookie Policy.

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5. Disclosure to Third Parties

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We do not disclose your Personal Information to third parties except when:

• necessary to provide services (e.g., hosting providers),

• required by law,

• necessary to protect rights or safety,

• you give explicit consent.

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All third parties are required to ensure confidentiality and data protection.

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6. Data Security

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We apply appropriate technical and organizational measures to protect your data. However, no method of data transmission over the internet is completely secure.

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7. Data Breaches

If a data breach poses a risk to your rights, we will notify you and relevant authorities as required by law.

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8. Changes to This Policy

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This Policy may be updated. The latest version will always be published on the Website.

For questions, contact info@framlux.com

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9. Contact Information

Framlux Group, UAB
Kalno str. 10, Nemenčinė, LT-15173 Vilniaus r., Lithuania
Email: info@framlux.com